Rental Terms and Conditions
- An authorization will be placed on the card upon pickup and released upon safe return of the vehicle.
- Your rental includes a free mileage of 300 miles/day. Mileage is counted as the sum total of the entire trip. Excess miles will be charged at a rate of $0.85/additional mile at the end of the trip.
- Our cars are equipped with USB memory sticks that allow for sentry mode and dashcam footage storage for your safety during your trip. These options can be turned off through the main screen if you'd like; however, tampering, removal, or loss of the USB memory device will result in a $100 replacement fine.
- You assume full financial responsibility for the vehicle and any third party damages that occur during your trip while the vehicle is in Your care, custody and control except to the extent arising out of or resulting from the gross negligence or any latent, hidden or other product defects or product liability or malfunction with respect to the Vehicle. You are responsible for any fees and charges incurred during your trip (tolls, fines, charging fees if applicable, charger idle fees, etc.). Absolutely no smoking or pets. Any violations will be subject to a fee in accordance with the damages assessed.
- You must demonstrate sufficient insurance coverage for the car you are renting for the actual cash value. You may provide your own insurance, subject to our approval, or purchase insurance through the extra section. You are not required to purchase insurance from us as a condition for the rental.
- Upon booking, we will send you detailed instructions on car use, pickup, documentation, and insurance procedures.
- Failure to pick up the rented car within 6 hours from the reservation start time will result in a no-show status, and no refunds will be provided.
- We reserve the right to decline to rent our cars to any person at any time. If we decline your rental request, all payments made to us will be refunded to you in full.
- Changes
Please contact us. We will strive to accommodate changes, subject to car availability.
- Cancellation policy
Get a full refund minus 5% (payment processing costs) if you cancel at least 24 hours before your trip. Cancellations within 24 hours or no shows are non-refundable.
Financial Responsibility Notice
While the Vehicle is in Your care, custody and control, You are responsible for all collision damage to the vehicle, even if someone else caused it or the cause is unknown except to the extent arising out of the gross negligence or any latent, hidden, or other defects or product liability or malfunction with respect to the Vehicle. You are responsible for the cost of repair up to the value of the Vehicle, towing, storage, and impound fees. Your own insurance, or the issuer of the credit card you use to pay for the rental, may cover all or part of your financial responsibility for damage to, or loss of, the rented vehicle.
- You should check with your insurance company or credit card issuer to find out about your coverage and the amount of deductible, if any, for which you may be liable. If you use a credit card that provides coverage for your responsibility for damage to, or loss of, the Vehicle, you should check with the issuer to determine whether or not you must first exhaust the coverage limits of your own insurance before the credit card coverage applies. We will not hold you responsible for damage caused by collision or upset if you buy Collision Damage Waiver (CDW). But CDW will not protect you if you commit any of the acts listed in Paragraph 5 of the Terms and Conditions.
- The purchase of optional insurance products is not required to rent the Vehicle. Optional insurance products that we sell may provide coverage that duplicates coverage provided by your personal automobile liability policy or by another source of coverage.
- We are not qualified to evaluate the extent of your existing auto liability coverage. Optional insurance products are provided under individual policies issued to you, or issued to you under a group or master policy issued to us by an insurer authorized to transact the applicable insurance business.
Rental Agreement
Definitions. “Agreement” means all terms and conditions found on both sides of this form. “You” or “your” means the person identified as the renter on the reverse side of this Agreement, any person signing this Agreement, any Authorized Driver, and any person or organization to whom charges are billed by us at its or your direction. All persons referred to as “you” or “your” are jointly and severally bound by this agreement. “We”, “our”, "Company" or “us” means Eon - an Eon company.
“Authorized Driver” means: the renter; the renter’s spouse; the renter’s employer and coworker if engaged in business activity with the renter while using the Vehicle, and, any additional driver and listed by us on this Agreement, provided that each such person has a valid driver’s license and is at least age 21. “Vehicle” means the automobile or truck identified in this Agreement and any vehicle we substitute for it, all its tires, tools, accessories, equipment, keys, and Vehicle documents. “CDW” means Collision.
- Rental, Indemnity and Warranties.
This Agreement is for the rental of the Vehicle. You agree to indemnify us, defend us and hold us harmless from and against all verifiable and substantiated claims, liability, reasonable, actual out-of-pocket costs and reasonable outside attorney fees we incur directly resulting from, or arising out of this rental except to the extent arising out of or as a result of Tesla Rents negligence or willful misconduct. We make no warranties, express, implied, or apparent, regarding the Vehicle, and no warranty of merchantability.
- Condition and Return of Vehicle.
You must return the Vehicle to our rental office or other location we specify on the date and time specified in this Agreement and in the same condition that you received it, except for ordinary wear and tear. Service to the Vehicle or replacement of parts or accessories during the rental must have our prior approval, which shall not be unreasonably withheld, conditioned, or delayed.
You will check and maintain all fluid and battery levels, We may lawfully and peacefully repossess the Vehicle at your reasonable, actual verifiable expense with notice to you, if the Vehicle is abandoned or used in violation of applicable law or this Agreement, including but not limited to reckless driving or negligent use of the battery.
- Responsibility for Damage or Loss
Reporting to Police. You are responsible for all actual verifiable damage to the Vehicle, including the reasonable actual out-of-pocket cost of repair or the retail cash value of the Vehicle on the date of the loss if the Vehicle is not repairable or if we elect to sell the Vehicle without repairing it. You are also responsible for missing equipment and our administrative expenses connected with any actual verifiable damage claim in accordance with Cal. Civil Code section 1936.
I you fail to exercise ordinary care while in possession of the Vehicle, you are responsible for loss due to theft of the Vehicle and all damage due to vandalism that occurs in connection with a theft. You are responsible for actual verifiable damage due to vandalism not associated with theft of the Vehicle up to a maximum of $500. Allowing a person who is not an Authorized Driver to use the Vehicle is not an exercise of ordinary care, but a willful, and reckless act and is a breach of this agreement. You must report all accidents involving the Vehicle or theft of the Vehicle and vandalism to us and to the police promptly.
- Collision Damage Waiver
If you purchase CDW, we waive our right to collect from you for damage to the Vehicle over your stated deductible amount. We will not waive our right to collect from you, if you provided false or fraudulent information to us and we would have not rented the Vehicle had we received true information, or if damage to the Vehicle results from: (a)intentional, willful, wanton, or reckless conduct; (b) operation of the Vehicle under the influence of drugs or alcohol in violation of § 23152 of the CaliforniaVehicle Code; (c) towing or pushing anything; (d) operation of the Vehicle on an unpaved road or if the damage or loss is a direct result of the road or driving conditions; (e) use of the Vehicle for commercial hire; (f) use of theVehicle in connection with conduct that could be properly charged as a felony;(g) use of the Vehicle in a speed test, contest, or driver training activity; (h)operation by a person other than an Authorized Driver; (i) providing false or fraudulent information regarding the cause or circumstance of damage; (j)excessive speeding and / or depleting of the battery to less than 10 miles of range; or, (k) operation outside the United States and Canada.
- Battery levels
You acknowledge that depleting the battery to 0 (percent or miles of range) may potentially cause lasting damage to the vehicle's battery and other systems and as such, forfeit your security deposit in the event that you deplete the battery to 0 while it is under your care (i.e. during a rental where you are listed as a driver).
- Insurance
You are responsible for all damage or loss you cause to others. You agree to provide auto liability, collision, and comprehensive insurance covering you, us, and the Vehicle. Where state law requires us to provide auto liability insurance, or if you have no auto liability insurance, we provide auto liability insurance (the “Policy”) that is secondary to any other valid and collectible insurance, whether primary, secondary, excess, or contingent. The Policy provides bodily injury and property damage liability coverage with limits no higher than the minimum levels prescribed by the financial responsibility laws of the State whose laws apply to the loss.
You and we reject PIP, medical payments, no-fault and uninsured, and under-insured motorist coverage, where permitted by law. Coverage is void if you knowingly violate the terms of this Agreement or if you fail to reasonably cooperate in any loss investigation conducted by us or our insurer. Giving the vehicle to an unauthorized driver terminates our liability insurance coverage, if any. Our Insurance CDW covers damage up to full vehicle value with a $500 deductible, and has liability coverage up to the state minimum.
- Charges
You will pay us on demand for all charges due us under this Agreement that are allowed by law, including, but not limited to: (a) time and mileage for the period you keep the Vehicle, or a mileage charge based on our experience if the odometer or its seal is tampered with or disconnected;(b) charges for optional products you elected to purchase from us; (c) fuel, if you return the Vehicle with less fuel than when rented; (d) applicable taxes;(e) all reasonable, actual out-of-pocket expenses we incur recovering the Vehicle if you fail to return it to the renting location, or if we repossess it under the terms of this Agreement; (f)costs, including pre- and post- judgment outside attorney fees, we incur collecting payment from you or otherwise enforcing or defending our rights under thisAgreement; (g) a 2% late payment fee on all amounts past due; (h) $50 or the maximum amount permitted by law, whichever is greater, if you pay us with abad check; and (i) a reasonable fee not to exceed $350 to clean the Vehicle if returned substantially less clean than when rented. (j) Late return fees of $50/hour after your scheduled return time. You will pay us or the appropriate government authority all parking, traffic and toll violations, citations, fines, penalties, forfeitures, court costs, towing, storage and impound charges and other expenses involving the Vehicle assessed against us or the Vehicle; if you fail to pay a parking, traffic or toll charge to the charging authority, you will pay us all fees owed to the charging authority plus our administrative fee of $50 for each such violation and $1.50 for each such toll. Any violation of our no-smoking policy, including but not limited to any smoke smell in the vehicle or ash found in the car, will automatically incur a $500 penalty.
- Deposit
We may use your deposit to pay any amounts owed to us under this Agreement.
- Your Property
You release us, our agents and employees from all verifiable and substantiated third party claims for loss of, or damage to, your personal property or that of any other person, that we received, handled or stored, or that was left or carried in or on the Vehicle or in any service vehicle or i our offices.
- Breach of Agreement
The acts listed in paragraph 5, above, are prohibited uses of the Vehicle and, following prior written notice and a reasonable opportunity to cure, breaches of this Agreement.
- Modifications
No term of this Agreement can be waived or modified except by a writing that we have signed. To extend the rental period, you must return the Vehicle to our rental office for inspection and written amendment by us of the due-in date. This Agreement constitutes the entire agreement between you and us. All prior representations and agreements between you and us regarding this rental are void.
- Miscellaneous
A waiver by us of any breach of this Agreement is not a waiver of any additional breach or waiver of the performance of your obligations under this Agreement. Our acceptance of payment from you or our failure, refusal, or neglect to exercise any of our rights under this Agreement does not constitute a waiver of any other provision of this Agreement. Unless prohibited by law, each party hereto releases the other from any liability for consequential, special, or punitive damages in connection with this rental or reservation of a vehicle. If any provision of this Agreement is deemed void or unenforceable, the remaining provisions are valid and enforceable.
- I understand that if I have an unpaid balance to Fleetr Inc. and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of the fee of any collection agency, which may be based on a percentage at a maximum of 35% of the debt, and all costs and expenses, including reasonable collection and attorney’s fees incurred during collection efforts. For Fleetr INC or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Fleetr INC and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. Furthermore, I consent to the designated external collection agency sharing personal contact and account-related information with third-party vendors to communicate account-related information via telephone, text, e-mail, and mail notification.
Autonomous and Semi-Autonomous Driving Disclaimer
Certain Eon rental vehicles may be equipped with advanced driver assistance systems, including but not limited to Tesla Full Self-Driving (FSD) Supervised, Lucid DreamDrive Pro, Mercedes-Benz Drive Pilot, and other similar semi-autonomous or autonomous driving features (collectively, the “Autonomous Features”).
- Driver Responsibility
The Renter understands and agrees that Autonomous Features are driver-assistance technologies only and do not make the vehicle fully autonomous. The Renter is solely responsible at all times for:
Remaining alert and in full control of the vehicle.
Complying with all manufacturer instructions, applicable laws, and traffic regulations.
Using Autonomous Features only in accordance with their intended and lawful use.
- Assumption of Risk
The Renter acknowledges and accepts that the use of Autonomous Features involves inherent risks, including but not limited to software or hardware malfunctions, system limitations, misinterpretation of road conditions, or unexpected system disengagement. The Renter assumes all risk of personal injury, death, and property damage arising from the use or misuse of these features.
- Indemnification
The Renter shall indemnify, defend, and hold harmless Eon, its owners, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
The Renter’s use or misuse of Autonomous Features.
Any accident, injury, death, or property damage occurring while such features are engaged.
- Limitation of Liability
To the maximum extent permitted by law, Eon disclaims all liability for any loss, injury, or death to the Renter, passengers, or third parties arising from or related to the use of Autonomous Features, including without limitation any malfunction, defect, or failure of such systems.
By signing this Agreement, the Renter affirms that they have read, understood, and accepted the above terms regarding Autonomous Features and that they remain the sole responsible party for the safe operation of the vehicle at all times.
Subscription services
Deposit Policy
Before vehicle handoff, your card will be authorized for a security deposit to be returned upon the safe return of the vehicle at the end of your subscription. This is separate from the initiation fee. The following amounts will be authorized; $1000 for weekly, $1000 monthly, $1500 for 6+ months.
- Payment & Automatic Renewal Policy
Payments are due every 7 or 30 days, based on your chosen subscription period. Payment for the next period will be billed 3 days before your next period start time. Your subscription will automatically renew at the end of your term unless canceled. - Vehicle Maintenance and Insurance
Regular vehicle maintenance is included in your subscription. Should routine maintenance be required during your rental, you may be asked to assist with coordinating vehicle inspections or stops at a service center. In such cases, you will be compensated for two prorated rental days each day you participate in helping with necessary maintenance tasks. For example, if at our direction, you stop by a tire shop to replace the vehicle tires, we will pay for the maintenance, and you'll enjoy two free days in the vehicle. While maintenance issues are covered by us, you are still liable for non-maintenance damages that may arise from accidents, theft, vandalism, and negligence.
- Cancellation policy
You can cancel your subscription at any time with a 15-day notice for monthly and 6+ months subscriptions and a 7-day notice for weekly subscriptions. If you're on the 6+ month plan and need to end your rental before the first 6 months, your pricing will revert to the monthly rate, and any difference in cost between the monthly and 6+ months will be withheld from your deposit. - Your subscription constitutes a recurring rental agreement that renews every 7 or 30 days, depending on your selected plan. A complete copy of the rental agreement, including all specific terms and conditions, will be provided to you separately.
Privacy policy
1. Fleetr Inc, DBA: Eon. (“Eon”, “we”, “us”, or “our”) provides this Privacy Policy because we know that you, like us, care about how your information is collected, used, shared, retained, and secured. This Privacy Policy applies to information collected when you visit our website, use our Eon mobile application, or access any of the services we offer through our website or mobile application (collectively, our “Platform”; collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy and our accompanying Terms of Use, and you consent to the collection, use, and disclosure practices described herein. If you do not agree, please discontinue your use of the Services. Capitalized terms not otherwise defined in this Privacy Policy have the meanings given in our Terms of Use. If you are a resident of Nevada or California, please review the “Additional Disclosures for Nevada Residents” or “Additional Disclosures for California Residents” sections below.
2. Information Collection and Sources
We collect information about you when you use our Services. This includes information provided directly by you as well as information collected automatically. The categories below describe the types of information we may collect:
A. Information You Provide to Us
User Registration Information:
When you sign up as a registered user, we may collect your name, email address, physical address, zip code, phone number, driver’s license number, profile photos, date of birth, license plate number, auto insurance information, vehicle identification number (VIN), credit score, background check details (including criminal history, judgments, liens, and other relevant information), and any additional information you choose to provide during your use of our Platform.
Billing and Transaction Information:
For paid services such as auto rentals, we rely on third-party payment processors to handle payment information. We do not store your payment card details. Instead, your payment information is transmitted directly to these processors, whose practices are governed by their respective Privacy Policies and comply with PCI-DSS standards.
Profile Data:
We may collect details regarding your interests, goals, age, preferences, financial information, and favorites to enhance your experience on our Platform.
Content:
When you post or send content—whether through product reviews, comments, messages to customer support, or other interactive features—we may collect and store this content. We will not use this content for direct marketing purposes.
Other Voluntarily Provided Information:
Any additional information you voluntarily supply is solely your responsibility.
B. Information Collected Automatically
We also collect certain information automatically when you use our Services, including:
Service Use Data:
Information about the pages you visit, the features you use, the time and frequency of your visits, and your browsing patterns (including referring and exit pages).
Geo-Locational Information:
If you enable location-based features on our mobile application, we may collect data regarding your precise location. You may disable location tracking via your device settings, though this may limit some functionality.
In-Vehicle and Driving Behavior Information:
Data such as location, speed, and other telemetry information from vehicles rented through our Platform.
Tracking Technologies:
To help improve and secure our Services, we employ technologies such as:
Cookies: Used to collect information about your device (e.g., operating system, IP address, browser type, language, and navigation patterns). You can modify your browser settings to refuse cookies, though some aspects of our Services may then be unavailable.
Session Cookies:
Necessary for operating our Service.
Preference Cookies:
To remember your preferences and settings.
Security Cookies:
To enhance the security of our Services.
Pixels (Web Beacons):
Embedded code that, in combination with cookies, tracks your activity on our Platform.
Location-Identifying Technologies:
Such as GPS, WiFi, and Bluetooth, which collect precise location data when you have opted in.C.
Information from Third-Party Sources
Background Check Services:
Where permitted by law, Eon may obtain background information from public records, background check providers, or other screening services. This may include credit reports and data regarding criminal convictions.
Social Media and Technology Integrations:
If you choose to log in to our Services via a third-party service (e.g., Apple, Facebook, Google), we may receive registration and profile information from that service, subject to its own privacy policies.
Aggregate or De-Identified Data:
We may aggregate or de-identify the information we collect for purposes such as analyzing trends and improving our Services. Such data does not identify you personally.
3. Purpose of Collection and Use
We use the collected information for a variety of business and commercial purposes, including to:
- Provide, maintain, and enhance our Services;
- Notify you about changes to our Services;
- Enable participation in interactive features of our Services;
- Provide customer support;Analyze usage patterns and improve our Services;
- Monitor and detect technical issues;
- Administer referral programs, rewards, surveys, contests, and promotional events;
- Deliver news, special offers, and general information about products, services, or events that may interest you (unless you opt out).
4. Sharing Your Information
We may share your personal information under the following circumstances:
Service Providers:
We contract with third-party service providers to process information on our behalf. These providers are contractually obligated to maintain the confidentiality and security of your information and to use it solely for the purposes for which we share it.
Partners:
We may share information with our partners to provide co-branded services, distribute our products, or engage in joint marketing activities.
Business Transfers:
In connection with mergers, acquisitions, reorganizations, or sales of assets, your information may be transferred as part of the transaction. In such cases, we will require the transferee to adhere to privacy practices that are at least as protective as those described herein.
Public Authorities:
We may disclose your information if required by law or in response to valid requests from governmental or law enforcement agencies to protect our rights, property, or the safety of any person.
Data Sales Prohibition:
Eon does not sell your personal data to third parties for marketing or sales purposes. You may opt out of receiving marketing communications by following the unsubscribe instructions provided in such communications.
5. Analytics and Advertising
We may employ analytics services (such as Google Analytics) to understand how you use our Platform. This may include collecting data such as IP addresses, browser type, and other usage details via cookies. Such information helps us compile reports and improve our Services. Additionally, we use technology services for ad distribution and optimization. You may opt out of interest-based advertising through your device or browser settings. For more details on how Google handles your data, please visit the Google Privacy & Terms page.
6. How We Protect Your Information
The security of your data is important to us. We use commercially reasonable measures to protect your personal information during transmission and storage. However, no method of electronic transmission or storage is completely secure. While we strive to safeguard your information, we cannot guarantee its absolute security.
7. Children's Data
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors in violation of the Children’s Online Privacy Protection Act (COPPA). If you are under 18, please do not provide us with any personal information. If you are a parent or guardian and believe that we have collected personal data from your child inappropriately, please contact us at support@eonrides.com, and we will take steps to delete such information as required by applicable law.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the revised Privacy Policy will be effective immediately upon posting. We encourage you to review this Privacy Policy regularly to stay informed about our data practices.
9. How to Contact Us
If you have any questions or comments about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us by email at: support@eonrides.com
10. Additional Disclosures for Nevada, California, and EU Residents
Nevada Residents:
In accordance with Nevada law (NRS 603A.340), if you are a Nevada consumer and wish to submit a request regarding our collection or use of your personal information, please contact us at support@eonrides.com.
California Residents (CalOPPA):
We currently do not support Do Not Track (“DNT”) signals. California residents may request, once per calendar year, details regarding the personal information we shared with other businesses for marketing purposes. To request this information, please get in touch with us.
SMS Text Messaging Consent
By providing your mobile number, you consent to receive text messages from Fleetr, Inc. dba Eon regarding your account, booking updates, promotions, discounts, and other relevant communications. Message and data rates may apply. You may opt out at any time by replying STOP, or request help by replying HELP. For more information, see our Communication Preferences page.
